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Process Matters More Than Outcome

An academic decision reached by a process people respect will hold. The same decision reached by ambush will be relitigated for years.

By Daniel Zummo

There is a pattern in academic institutions that surprises no one who has worked inside them: the same decision can produce wildly different outcomes depending entirely on how it was reached.

A tenure denial preceded by a transparent process with clear criteria, multiple checkpoints, and documented reasoning is rarely successfully challenged. The same tenure denial reached through informal conversations among senior faculty, communicated by email, with no written rationale, becomes a grievance, then a complaint, then a lawsuit.

Courts lean the institution's way to begin with. Across 339 First Amendment rulings in disputes between faculty and their institutions from 1964 through 2014, institutions prevailed in 73.2 percent; faculty won outright in 13.8 percent. That sample is built from published opinions, which omit settlements and cases nobody appealed, so it describes litigated outcomes rather than disputes in general. But the direction is consistent, and it is not the direction most faculty expect. What a sound process buys is not a better chance in court. It is not ending up there.

The faculty member's substantive position has not changed. What changed is whether they were treated by a process they could respect.

The Test Is in the Year After

The truest test of an academic decision is what happens in the year after it is made. Decisions reached by processes faculty trust tend to stick. They are followed. The institution moves on. Decisions reached by ad-hoc processes, or by ambush, tend to come back. They are appealed, relitigated, raised at faculty senate, made into case studies in collective memory.

This pattern holds across most academic decisions: hiring, tenure, promotion, removal, restructuring, search closures. Whether the decision endures depends less on the merits than on the procedural integrity surrounding it.

This is uncomfortable for leaders who want to focus on the substance. The substance matters, but the substance is not the variable that determines whether a decision is sustainable.

What "Respected Process" Means in Academic Settings

A process faculty respect is not a process they always agree with. They respect it when it has three features.

It is transparent: people understand the criteria, the steps, and the timeline before the decision is made, not afterward.

It is inclusive of the right voices: the people whose expertise, perspective, or stake actually matters are consulted in a way that lets them shape the outcome, not just register an opinion that gets noted and filed.

It is documented: the reasoning behind the decision exists in writing somewhere a faculty member can request and read.

These three features are not exotic. They are the basics of administrative due process applied to academic decisions. Most institutions have them written into their handbooks. Most institutions follow them inconsistently.

The Three Process Failures I See Most

When decisions blow up, they almost always trace to one of three procedural failures.

The first is speed. A decision was rushed, often for legitimate reasons (a budget cycle, a hiring window), but the rush meant skipping a consultation, condensing a review, or making a call without input from someone whose voice mattered. The substance of the decision may have been right. The lack of process becomes the appealable issue.

The second is opacity. The decision was made carefully, but the rationale was never communicated. Faculty learn the outcome without the reasoning. They construct their own explanation, usually less generous than the actual one.

The third is single-decider concentration. A decision that should have involved a committee, a vote, or a layered review was made by one person. Even when that person has the formal authority, faculty experience the decision as arbitrary rather than institutional.

The Practical Discipline

For chairs and deans reading this, the practical discipline is small and uncomfortable.

Before making a decision that will affect a faculty member's standing, ask three questions. What is the process my institution's handbook says I should follow here? Am I following it? Will the affected person, six months from now, be able to describe what process led to this outcome?

If the answer to any of those is no, the decision is not yet ready, regardless of how clearly you see the right answer.

That last point is the one institutions get wrong most often. Knowing the right answer is not the same as having a process that produces it durably. Both matter. Only one is the source of trouble.

Frequently asked

Why do academic decisions get challenged after they are made?
Decisions reached through processes faculty respect tend to stick. Decisions reached by ambush, by single-decider concentration, by rushed timelines, or by opacity tend to come back: appealed, relitigated, raised at faculty senate, made into case studies in collective memory. The substance of the decision is rarely what determines whether it endures.
What makes an academic personnel decision sustainable?
Three features of the process: it is transparent (criteria, steps, and timeline known before the decision is made), it is inclusive of the right voices (people whose expertise or stake matters are consulted in ways that let them shape the outcome), and it is documented (the reasoning exists in writing the affected party can request and read).

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